Privacy & terms

We provide diagnostic laboratory tests. Test results are not a medical diagnosis and do not replace consulting your doctor.

An appointment is a preferred window, not a guaranteed time: on the day, you take a queue number as usual. If you cannot attend or want to cancel, contact the branch. If you book and do not attend, the branch may close the order after a period set by the laboratory, and you can book again whenever you like. For a test that needs a doctor's referral, the branch will not start the order until it has seen the referral. The laboratory may temporarily pause bookings and home-collection requests from the website; the rest of your account keeps working as usual.

An account is personal to the person whose file it is, and you are responsible for keeping your password and the codes you receive confidential. Do not share them with anyone. Do not choose «Remember this device» on a device someone else uses. A file created on the website stays provisional until your identity is completed at your first branch visit. The laboratory may suspend an account and end its sessions; if that happens, please contact the branch.

A home-collection request waits for the branch to confirm it, and does not become an appointment until it is accepted. The service is licensed only within the region of the branch that offers it, and a request may not be accepted, in which case you will be given the reason in writing. To send a request you must consent to collection at your home, and at the door the technician confirms your identity by your name and your national ID or official document number, or your file number with us, and asks to see your national ID or official document, on paper or on your phone, or for a trusted companion to confirm your identity.